Our server infrastructure

Reliable and secure

Fast & reliable

IT Trust software operates on cloud based, secure servers. The numerous benefits include:

  • High availability (Likely to operate regularly with little ‘down time’)
  • Full redundancy (In the event of server failure, another server simply takes over)
  • Load balancing & auto scaling (Able to adapt to peaks in website traffic for maximum reliability)
  • Continuous data backup (Prevents loss of important data)
  • Geo-replication (Ensures optimum software performance globally)

Safe & secure

Security is high on our agenda. We encrypt both the traffic between your user's browser and our servers, as well as encrypting the storage of logged consent data.

 

  • All user consents collected via a Secure Socket Layer (SSL / HTTPS) connection
  • All user consents stored using robust encryption methods

Fast support from our fully trained team

Problem resolution

We aim to reply to all requests within four hours of receipt, Monday to Friday (excluding Bank Holidays).

Once we have all the necessary information from you issues are then prioritised as follows:

 

Priority 1 : 24 hours resolution

Problems preventing IT Trust from operating on your website

 

Priority 2 : 96 hours resolution

Problems affecting IT Trust when it is live and functioning

If necessary, a member of the IT Trust support team will call you to find out more about your problem or to explain the solution we recommend.
 

Feature enhancements

We are always open to suggestions for feature enhancements. If you have a great idea for a feature enhancement please do let us know. If we adopt your suggestion you should see it live within 15 days.
 

Maintenance & Updates

IT Trust software is updated regularly to optimise performance and security. We always perform tests to ensure full compatibility with browser updates.

Get in touch or arrange your free trial

Contact Us

If you’d like to trial IT Trust for yourself, or would simply like to find out more, get in touch with us using the form below. We aim to respond within 1 working day.

We only ask for your email address when you request a call back so we have another way of contacting you, should we experience problems in calling you.
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